Mapping stakeholders for system evaluation - The case of the electronic prescription service in England

Lichtner, V., Petrakaki, D., Hibberd, R., Venters, W., Cornford, A. and Barber, N. (2010) Mapping stakeholders for system evaluation - The case of the electronic prescription service in England. Studies in Health Technology and Informatics, 160 (1). pp. 1221-1225. 10.3233/978-1-60750-588-4-1221.

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DOI: 10.3233/978-1-60750-588-4-1221


This paper discusses the process of identifying stakeholders for the evaluation of health information systems through a map. Defining the multiplicity of stakeholders associated with a new system as well as the nature of their relationships is an important aspect of evaluating any intervention. We report a study of the Electronic Prescription Service (EPS) in primary care in England. We describe the complexity associated with the process of identifying stakeholders and illustrating their dynamic relationships. Reflecting upon our experience of map-making and map-using, we discuss the role of a stakeholder map to generate and communicate knowledge. The EPS stakeholder map - in its variety of possible alternative representations - reveals the complexity of the electronic prescribing scenario and the challenge of its evaluation. Recognising the drawbacks of a static two dimensional representation, we argue that a dynamic use of a stakeholder map and a reflective map-making practice is useful and important for the evaluation of IT programmes in healthcare.

Item Type:Article
Additional Information:13th World Congress on Medical and Health Informatics, Medinfo 2010;Cape Town;12 September 2010-15 September 2010
Uncontrolled Keywords:Community pharmacy services; Electronic prescribing; Evaluation studies as topic; Information systems; Method
Departments, units and centres:Department of Practice and Policy > Department of Practice and Policy
ID Code:3319
Journal or Publication Title:Studies in Health Technology and Informatics
Deposited By:Library Staff
Deposited On:31 May 2012 14:49
Last Modified:31 May 2012 15:22

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