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Dean, B. (2001) Controls assurance - implications for pharmacists. Pharmacy in Practice, 11 . pp. 89-90.

Wirtz, V. and Dean, B. (2001) Informed consent - what are the implications for pharmacists? Pharmacy in Practice, 11 . pp. 217-220.

Dean, B. (2001) Patient complaints - how should we handle them? Pharmacy in Practice, 11 . pp. 276-277.